Effective: September 15, 2026
Motor Midway is an apartment community at 3657 Motor Ave., Los Angeles, CA 90034, operated by Wiseman Residential. Wiseman Residential is responsible for the personal information described here. UnitPulse is our technology vendor: it builds and runs this website and the leasing-inquiry system behind it on our behalf.
This notice covers this marketing website only. It is an interim notice: it replaces an older page that was carried over from another property system and described collection and tracking this site does not do. It is short on purpose — it says only what we can verify about this site — and it is with our lawyers for review. We will publish a fuller version when that review is done.
What we collect
Nothing here requires an account, and every form is voluntary.
Forms you can fill in:
- Contact form — name, email and your message; phone is optional; an optional box to agree to texts.
- Availability inquiry (floor plans) — name, email, and an optional note. There is no phone field.
- Plan a visit / tour request — name, email, preferred date and time; phone is optional; an optional box to agree to texts.
- Inside the chat — a tour form (name, a phone number or an email, date and time, optional texts box) or a short contact card (name, and a phone number or an email). The contact card is different from every other form here: what you enter goes into the conversation with our assistant provider rather than to the leasing inquiry system, so the leasing team may never see it — use the contact form if you want a reply from a person. The card may also open already filled in with a name, phone number or email the assistant picked out of what you typed earlier; you can change or clear those boxes before you send.
What you type in chat. The chat composer is free text. Whatever you type is sent to our assistant provider, exactly as written. The provider also reads your ordinary sentences for details: type "I'm Tom, 213-555-0134, can I come by tomorrow?" and it pulls out your name, phone number and preferred date and sends them back to this page to pre-fill the forms the chat shows you. Please do not type anything you would not want processed that way.
What this site never asks for. No form here collects a Social Security number, driver's license number, bank account or routing number, payment card details, or biometric information. Applications and resident services happen off this site — see Leasing and resident portals below.
Scheduling. When you choose a date in the tour form, the site asks our scheduling system which times are open on that day. Only the date is sent — no name, phone or email.
Stored in your browser. A random chat session identifier (mtc-session). It is created the first time you load any page on this site — before you answer the cookie banner, and whether or not you ever open the chat — has no expiry, and is the identifier sent to our assistant provider if you do chat. Also stored: your cookie choice, your accessibility settings, and whether you dismissed the offer banner. Your name, phone number, email and chat messages are not stored in your browser.
Technical data. Every page loads type fonts from Google (fonts.googleapis.com, fonts.gstatic.com) and one piece of page code from the unpkg public code host. The neighborhood page also streams map tiles from OpenFreeMap — or OpenStreetMap, if the map falls back to it — and loads two stock photographs from Unsplash. Those services receive your IP address and browser details; the site is configured so they do not receive the specific page path. Our hosting provider may log similar request data.
What we do with it. We use what you send to answer your inquiry, arrange and confirm tours, and follow up about the community. Submissions from the contact form, the availability inquiry and both tour forms are passed to the leasing inquiry system UnitPulse operates for us and routed to the leasing team. This website does not keep its own copy.
If a tour request fails. If a tour request cannot be delivered to that system, this website writes the whole request — your name, email, phone number, the date and time you asked for, and your text-message consent record if you gave one — to its error log, so the leasing office can still call you back. Messages sent through the contact form or the availability inquiry are not logged this way. How long that log is kept, and who can read it, is one of the things we are still settling. Until it is, we cannot promise a deletion request will reach a record in that log, and we would rather say so.
How long we keep it. We are setting the periods now and will publish them here, category by category, once they are agreed and actually in force. We would rather leave this blank for a few weeks than print a number nobody is keeping to. Those records sit in our leasing systems, not on this website, so if you want your inquiry deleted before the schedule is settled, call us on (310) 853-1532 and we will do it.
AI-assisted chat
The chat on this site is AI-assisted. As the chat itself says:
AI-assisted chat · conversations are processed by our assistant provider to answer you
Your message and a random per-browser identifier are sent to that provider so it can reply. That identifier stays in your browser and links your conversations across visits until you clear site data. If you submit the tour form inside the chat, your name and contact details go both to the leasing system and into the conversation itself. Chat answers can be wrong, and nothing said in chat is an offer, a reservation or an approval.
Text messages
Three places — the contact form, the "Plan a visit" dialog and the tour form in chat — have an optional box for text messages. Leave it unticked and we will not text you; nothing else on this site signs you up. The wording you agree to is exactly this:
Text me about my inquiry — tour scheduling, confirmations, reminders, and follow-ups (approx. 2–8 msgs). Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent not required to inquire. Privacy · Terms.
When you tick it, we record that wording and the time you agreed, alongside your inquiry, so we can show later exactly what you agreed to. Your number goes to our leasing team and to the service that sends the texts on our behalf. We keep that consent record, and any later STOP request, for as long as we may need to show what you agreed to; the exact period is part of the schedule we are still settling. Consent is not required to contact us or to tour. Questions about texts: (310) 853-1532.
Cookies and embedded content
From the cookie banner on this site:
We use necessary first-party storage to run the chat and remember your choices. With your permission, we also load Google Maps and Zillow virtual tours, which set their own cookies.
Your choice is saved in a first-party cookie (mt_cc) for 182 days. There is no analytics and no advertising tracking on this site — no Google Analytics, no tag manager, no ad pixels. Google Maps on the neighborhood page and Zillow 3D tours on the floor plans page load only after you allow them; decline and the map still works through a renderer that sets no cookies, though it still streams its tiles from OpenFreeMap (or OpenStreetMap, if that renderer cannot start), so those services see your IP address either way, and tours stay behind a click.
Some requests are part of the page itself and go out before you answer the banner: the fonts from Google, the one piece of page code from unpkg, the map tiles, and the two photographs on the neighborhood page. We do not control what those companies do with them. They can see your IP address and your browser details, and they may set their own cookies or keep their own logs — we cannot tell you what they keep. We would rather serve these files ourselves, and we are working on it.
Leasing and resident portals
"Apply", "Applicant login" and "Resident login" take you off this website to online leasing and resident services hosted on SecureCafe, operated by Yardi Systems. This marketing website never receives what you enter there. This interim notice does not yet describe those portals, and which notice covers them is one of the things under review — so please do not treat Yardi's own notice as a substitute for ours. In the meantime, ask the leasing office at (310) 853-1532 what happens to your application.
Your choices
- Cookies — you can change or withdraw permission for Maps and Zillow tours at any time using the Cookie preferences link in the footer of every page. It also opens from the banner and from the notice shown when a 3D tour is blocked. Clearing site data for motormidway.unitpulse.ai resets your choice and brings the banner back.
- Texts — reply STOP to cancel, HELP for help, or just tell the leasing office.
- Chat — clearing your browser's site data for motormidway.unitpulse.ai clears the chat session identifier and your saved preferences.
- Access, correction and deletion — whether or not a particular privacy law applies to us, you can ask us to show you, correct or delete the inquiry details you sent through this site, and we will do it or tell you plainly why we cannot. Two ways to ask: call the leasing office on (310) 853-1532, or use the contact form on this site. We will need enough detail to find your inquiry. Because this website keeps no copy, we act on requests by going to the leasing systems that received them, and we will tell you what we found. Two limits we would rather state than hide: what you typed into the chat sits with our assistant provider, and a failed tour request written to our error log may not be findable.
We do not run advertising or analytics on this site. The font, code, map, tour and photo services named above never receive anything you submit. Our assistant provider is the exception: everything you send from inside the chat panel — the tour form and the contact card included — reaches it as part of the conversation.
Contact
Motor Midway by Wiseman · 3657 Motor Ave., Los Angeles, CA 90034
Leasing office: (310) 853-1532 · Monday–Friday 9 AM–5 PM, Saturday–Sunday 11 AM–4 PM (Pacific)
Or use the contact form on this site.
Privacy questions and requests: call (310) 853-1532 or use the contact form on this site.
This interim notice was published on September 15, 2026 and will be replaced following legal review. If anything here does not match your experience of the site, please tell us — we would rather correct it than leave it standing.